Booking and Rental Terms and Conditions

So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible, the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights.

1. Your booking

You must be at least 21 years old when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these Booking Conditions. Any disputes or queries will be between the party leader and the owner. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately.

Your booking is secure when a 30% deposit payment is cleared into our account. At this point your booking becomes binding and we will issue your contract.

The booking deposit is non refundable.

2. Paying for your accommodation

The balance of the booking cost must be received by us no later than 6 weeks before your arrival date. We cannot accept credit/debit card payments for the balance or breakage deposit. If you book less than 6 weeks before the arrival date, payment of the total cost is due immediately. If your bank returns your payment to us unpaid, we reserve the right to make an administration charge of 25.

3. Cancellation of booking by you

The booking deposit is non-refundable. You may cancel your booking between the booking dates and 6 weeks prior to departure in which case you will not be liable for the balance of the full cost of your booking. Cancellation by you after the balance has been paid will result in a loss of the full payment.

3a Changing the date of a booking;

Your booking may not be normally moved from one date to another once made except at our discretion.  

4. Cancellation of booking by us

If we have to cancel your booking in advance for any reason you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation will be payable.

5. Damage to property

You are responsible to us for the actual costs of any breakage or damage in or to the accommodation - along with any additional costs that may result - which are caused by you or your party. As security you will be asked to provide a 2500 breakage deposit.  This will be taken in resort via a secure swipe of a bank card.  This will ONLY be deposited as a result of damage to the property. Any damage costs may be deducted from your 2500 deposit, but are not limited to that amount. You may be invoiced for the difference between the damage deposit and the actual cost of the repairs. All repair invoices will be made available to you.

6. Accidents, injury and personal property

The Owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.

7.Arrival and Departure time

You can arrive at your accommodation after 4pm on the start date of your holiday and you must leave by 10 am on the date of departure.

8.  Smoking

The properties are entirely non-smoking and you agree not to smoke in any part of the house.

9. Pets

The chalet is strictly pet free.

10. Cleaning on departure

You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure; Cookers and ovens clean and fat-free. Kitchen floors swept. Crockery and cutlery washed/dried and put away. Toilets cleaned. Carpets vacuumed. Beds stripped (not mattress protectors). Obvious spills and stains removed. Any furniture moved restored to original position. Any barbeque clean and fat-free. All rubbish and recycling should be disposed off in the nearby recycling centre (instructions ion chalet).

11. Local Tourist Taxes

Swiss Tourist tax is payable to the local agent (Chalet Girls) in resort. SFr 2.00 per day for adults, SFr 1.00 per day for ages 7-16, over 60 and under 7 years no charge.

12.  Problems & Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday and to date we have had no serious complaints or problems! If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return!